SiteDesk Terms of Service

1 Who we are and these terms

SiteDesk is provided by Beagle Direct Ltd, a private company limited by shares registered in England and Wales, company number 17290514, registered office 124-128 City Road, London, England, EC1V 2NX. In these terms, "we", "us" and "our" mean Beagle Direct Ltd, and "you" and "your firm" mean the business that subscribes to SiteDesk.

These terms apply when your firm subscribes to SiteDesk or joins the waitlist or early-access programme. By doing either, the person accepting confirms they have authority to bind the firm. SiteDesk is a business service, sold to firms and sole traders for use in their trade. It is not a consumer service.

2 Definitions

Service means the SiteDesk platform and everything it does for your firm.

Customer Data means the information your firm puts into the service or that it generates while using it about your firm's business and your firm's own customers: quotes, valuations, job records, photographs, messages, contact details and the like.

Account Data means the information we hold to run your subscription: your firm's name, your contact details, your login, and your billing and payment records.

Output means the documents, replies, website content and other material the service generates for you to review.

Authorised User means a person your firm allows to use the service under its account.

UK GDPR means the United Kingdom General Data Protection Regulation, read with the Data Protection Act 2018.

3 The service

SiteDesk does your firm's office work and hands it back ready to approve. You set a task off with a text or a voice note. The service prepares the output, a quote, a valuation, a customer reply, website content, and presents it to you.

A person approves every output. Nothing the service produces goes out, gets sent, or takes effect until one of your authorised users has read it and approved it. The service prepares and proposes; your firm decides.

SiteDesk is a shared, multi-tenant platform. We run it for your firm on our own systems, alongside other firms. Each firm's data is kept separate and is not visible to other firms. There is nothing for you to install or host.

4 Accounts and authorised users

Your firm is responsible for its account and for everyone who uses it. Keep login details safe, and tell us promptly if you think someone has gained access who should not have.

Your firm is responsible for what its authorised users do on the service as if the firm did it itself. You must make sure each authorised user keeps to these terms.

5 Subscriptions, plans and early access

SiteDesk is offered on three monthly plans:

• Starter, £49 a month, for a sole trader trying it on a job or two.
• Standard, £149 a month, for a single tradesman with a steady run of jobs.
• Unlimited, £399 a month, for a small building firm running its whole office through the service.

The Starter and Standard plans include a set amount of work each month, after which further work is charged at £25 an hour. Unlimited has no hour limit. The plans, their contents and their prices may change; if they do, we will tell you and the change will take effect at your next renewal.

Before general release, places are offered through a waitlist and an early-access programme. Joining the waitlist costs nothing and commits you to nothing; we contact you when a place is available and you decide then. Early access is a paid, experimental stage: the service is still being built, so features may change or break while we get it right. We will make clear what early access costs before you commit to it.

6 Fees and payment

The plan prices above are the all-in monthly subscription fees. VAT is added on top. Prices are quoted excluding VAT on our website and in these terms, and VAT at the rate in force is added when we bill you. There are no other charges beyond the plan fee, any £25-an-hour overage on the metered plans, and VAT. We do not add fees later that were not shown up front.

Fees are billed monthly in advance. Any overage is billed in arrears. Payment is due on the date shown on your invoice or on the date your card or direct debit is taken. If a payment fails, we may retry it and, after notice, suspend the service until it is paid.

7 Term, renewal and cancellation

Your subscription runs month to month. It starts when your plan begins and renews automatically each month until you cancel. There is no minimum term and no long contract to sign.

You can cancel at any time, and cancellation is meant to be easy. Your cancellation takes effect at the end of the monthly period you have paid for, so you keep the service until then. We do not refund the part-used month unless the law requires it.

New subscription rules under the Digital Markets, Competition and Consumers Act 2024 are expected to commence around Spring 2027. Where they apply to a service like this, we will reflect them in these terms when they come into force.

8 Acceptable use

You agree to use the service only for your firm's lawful business and not to:

• break the law or help anyone else break it;
• put in data you have no right to use, or that infringes someone else's rights;
• try to get round security, access another firm's data, or interfere with how the service runs;
• copy, resell or sub-licence the service to anyone outside your firm; or
• use the service to send anything unlawful, abusive, or misleading.

9 Customer Data and data protection

Two different roles apply to two different sets of data, and it matters which is which.

Your firm's business and customer data

For the Customer Data your firm puts into the service, your firm is the controller and Beagle Direct Ltd is the processor. We process that data only on your firm's instructions, to provide the service. Your firm decides what goes in and why, and is responsible for having a lawful basis to use it and for telling its own customers how their information is handled.

Your firm's account and billing data

For the Account Data we hold to run your subscription, Beagle Direct Ltd is the controller. How we handle that data is set out in our Privacy Policy.

Data Processing Addendum

Our processing of your Customer Data is governed by a Data Processing Addendum that meets the requirements of Article 28 UK GDPR. This addendum is to be finalised by a solicitor and, once in place, forms part of this agreement. It will set out the subject matter, duration, nature and purpose of the processing, the types of personal data and categories of individuals, our obligations of confidentiality and security, the rules on engaging sub-processors, and how we help you meet your own obligations.

10 Intellectual property

We own the SiteDesk software, platform and brand. You get a non-exclusive right to use the service while you subscribe, and nothing more.

Your firm owns its Customer Data and, as between us, owns the Output the service produces for it. You give us the permission we need to host, process and present that data and output so we can run the service for you.

11 AI-generated output

SiteDesk uses automated systems, including artificial intelligence, to prepare output. These systems can make mistakes. They can get a figure wrong, misread a message, or produce wording that does not fit.

Your firm is responsible for checking every output before it is used, sent or relied on. The service presents output for review; the decision to send a quote, raise an invoice, or reply to a customer is always your firm's, made by a person. We are not responsible for the consequences of an output your firm approved without checking it.

12 Service availability and support

We aim to keep the service available and to fix problems promptly, but we do not promise it will be available without interruption. We may take it down for maintenance, and parts may be unavailable from time to time.

Support is included with every plan, at the level set out for that plan. Higher plans get a higher level of support.

13 Warranties and disclaimers

We provide the service with reasonable care and skill. Beyond that, and to the extent the law allows, the service is provided as is. We do not warrant that it will meet every need, be error-free, or that its output will always be accurate. Your firm's duty to check output (section 11) is part of how the service is meant to work.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be excluded or limited by law.

14 Limitation of liability

Subject to section 13, and to the extent the law allows, our total liability to your firm for all claims arising out of or in connection with this agreement in any twelve-month period is limited to the total fees your firm paid us in the twelve months before the claim arose.

We are not liable for loss of profit, loss of business, loss of goodwill, or for indirect or consequential loss.

This cap is a sensible default for a service of this kind, but it is a commercial decision your firm should weigh and a solicitor should confirm before you rely on it.

15 Indemnity

Your firm will cover us against claims, losses and costs that arise from your firm's misuse of the service, from data your firm had no right to use, or from your firm breaking these terms. We will tell you promptly of any such claim and let you take part in handling it.

16 Suspension and termination

We may suspend or end the service if your firm seriously or repeatedly breaks these terms, if a payment is overdue after notice, or if we have to in order to protect the platform or comply with the law.

Either of us may end the subscription as set out in section 7. When the subscription ends, your firm's right to use the service ends.

After the subscription ends, we will keep your Customer Data available for 30 days so your firm can export it, then delete it from our live systems, except where we must keep some records by law. This return-and-deletion window is a default to confirm.

17 Confidentiality

Each of us may learn things about the other that are not public. We will each keep the other's confidential information in confidence and use it only to perform this agreement. This does not apply to information that is already public, that we knew before, or that we must disclose by law.

18 Changes to these terms

We may update these terms from time to time. If we make a material change, we will tell you, and the change takes effect at your next renewal. If you do not accept it, you can cancel before it takes effect. The "last updated" date at the top shows the current version.

19 General

This agreement is between your firm and us, and neither of us may transfer it without the other's consent, except that we may transfer it to a company that takes over our business. If any part of these terms is found not to apply, the rest still stand. A delay in enforcing a term is not a waiver of it. There are no third-party beneficiaries under the Contracts (Rights of Third Parties) Act 1999. These terms, with any order and the Data Processing Addendum, are the whole agreement between us.

20 Governing law and jurisdiction

This agreement and any dispute arising from it are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.

21 Contact

For questions about these terms or the service, contact Beagle Direct Ltd at privacy@beagle.direct or write to us at the registered office above.